Right choice for New Car Service
It is not common knowledge that you have the right to decide where your vehicle is serviced, maintained and repaired, at competitive prices
Thinking of taking advantage of the End of Year Car Sales to snap up a bargain or simply want a service for your new car? Here is some sound advice from Eastside Automotive in Somerton Park.
The purchase of a new car is one of the most meaningful investments you will likely make, so you should make sure to ensure correct maintenace of it. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.
There are a few other things to consider, such as who is the best choice to service your car.
You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.
It is not common knowledge that you have the right to decide the workshop to service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee
You cannot be told you must return a new car to the dealer where you originally purchased it for service or repairs. Provided the work is fulfilled to the manfufacturers specifications by a properly skilled person and uses decent quality parts and fluids, the warranty stands. You have the right to choose who services your car.
With Repco Authorised Service you can tick all the boxes. Every Eastside Automotive mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Eastside Automotive mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.
Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. Eastside Automotive will also only ever use fluids and lubricants that meet the specifications of the original car manufacturer.
If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end
Make sure you are aware of the disparity between manufacturer, statutory and extended warranties to help you make the right selection when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be replaced by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).
A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision.
So be aware of new car dealers who try to factor in “express” or “extended” warranties, often for free, at the point of sale. Most of the time these ‘added’ warranties may include quite comprehensive restrictions or provisions, and are not aways very clear. Many times these agreements provide no substantial additional benefits over and above the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with a particular car dealer.
Such agreements are very unlikely to bring attention to the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes how far you will be travelling to get your car serviced or higher waiting times due to fewer available service locations or mechanics.